IT Process & Service Management

Today, organizations are so globally dispersed that a versatile IT environment is mandatory to enable effective collaboration across geographies and business units.

GreenByte has extensive experience in designing dynamic systems and driving end-to-end transformation programs. Your organization needs a best-in-class approach to drive change, allowing you to remain operationally prudent, yet strategically focused. We understand that each transformation initiative is unique. Therefore, our custom offerings give you the flexibility to first identify and prioritize critical business challenges, then devise appropriate solutions. Our process transformation accelerators, enablers and methodologies will help you deliver high quality services to maximize IT’s contribution to business.

Client Challenges

  • Integrating globally distributed IT organizations
  • Managing risks and redundancies, especially in merger and acquisition scenarios
  • Aligning with partner operations with different maturity levels
  • Aligning multi-location, multi-vendor environments while ensuring regulatory compliance
  • Optimizing IT costs, while maintaining high customer satisfaction
  • Reducing time-to-market for new products and services
  • Improving delivery efficiency


What GreenByte Provides  

IT Process and Service Management focuses on transforming IT services using an integrated approach encompassing the gamut of processes involved in IT solutions, sourcing, services and operations. The range of services include assessments, strategic planning, process definition and implementation, and continual improvement, leveraging industry best practices like CMMI, ITIL V3, CMMI SVC, ISO 20000, Six Sigma, Lean principles and Agile methodologies.

We leverage our proprietary ready-to-use process frameworks and the Global Network Delivery Model to deliver accelerated results, improved productivity and shortened time-to-market. Our services include the following:

  • IT Process Excellence: Establishing IT as a trustworthy and effective business partner by efficiently delivering IT solutions while optimizing IT costs
  • IT Service Excellence: Ensuring timely delivery, optimizing IT costs and reducing Total Cost of Ownership
  • Agile Services: Delivering process transformation solutions using Agile concepts and practices to improve business-IT alignment, productivity and time-to-market
  • Lean Six Sigma: Applying a unique value chain approach to uncover waste and variation traps in your organization
  • Software Estimation: Improving the effectiveness of software estimation to facilitate better software investment decisions with effective project and knowledge management

Business Value

GreenByte IT Process and Service Management solutions will help you reduce TCO and improve the quality of your services to consistently deliver measurable business results, including the following:

  • Improved product, service and process stability
  • Standardized processes across your organization and partners
  • Improved availability of business critical services
  • Informed and timely decision making
  • Improved risk management
  • Accelerated business agility and speed-to-market
  • Optimized IT maintenance costs

Contact Us

Michigan - Corporate HQ

22710 Haggerty Rd.

Suite 100, Farmington Hills

MI - 48335

Phone: (248) 876-4094


Please submit your project request using contact forms or e-mail us at This email address is being protected from spambots. You need JavaScript enabled to view it. . We can sign a Non-Disclosure Agreement (NDA) before sharing any business sensitive information.



Our consultant will contact you to clarify your project requirements to elaborate and propose the optimal technical and business solution.



Having clarified the requirements we will provide our proposal and will be glad to provide any clarifications required and adjust the proposal through negotiation process.